Our refund and returns policy lasts 180 days. If 180 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Decrarts@gmail.com or WhatsApp @8168428681

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at DecrArts@gmail.com or WhatsApp@8168428681

 

Shipping Returns

 

To return your product, you should mail your product to our address. 

You will be responsible for paying for your shipping costs for returning your item. However, that will be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at DecrArts@gmail.com for questions related to refunds and returns or WhatsApp @8168428681